FAQs

When and where can I pick up my order?
You will receive an email within 48 hours of ordering with pick-up time and instructions. Generally, your worms will be ready for pick up within 1-2 business days*.  

Do you offer free shipping?

At this time, we are only able to offer free shipping to BC and Alberta and $10 flat rate for other provinces on selected products only (product name will indicate "FREE SHIPPING..."). All other products will have shipping rate calculated at check out.

When will my order be shipped? 
You will receive an email within 48 hours of ordering with an approximate ship date for your order. Generally, your worms will be shipped within 1-2 business days*. 

During months with weather concerns, live worms are shipped on Mondays and Tuesdays only. TriCity Worms offers Live Delivery Guarantee (exceptions apply) for your worms. Customers must reach out within 24 hours from delivery with description of problem and photo evidence (shipping is non-refundable). 

What are the exceptions to Live Delivery Guarantee?

We are unable to offer Live Delivery Guarantee for situations outside of our control, such as extreme heat/cold weather and natural disasters leading to delays in shipping network. If the weather condition is unsuitable for shipping, we will reach out to you to confirm if you would still like to ahead with shipment without the Live Delivery Guarantee.

How are composting worms priced? Why do I notice frequent price fluctuations?
Many beginner vermicomposters are surprised by the cost of composting worms. A worm breeding operation has the highest cost in time and energy/labour, which is accounted for when pricing a product. Prices also fluctuate priced based on supply and demand of the market.

During the COVID-19 pandemic, the demand for composting worms sky rocketed. This resulted in a decrease in supply and increased in price of worms. You may also find that composting worms are more expensive up in Canada compared to US. This is due to the higher operational cost from our colder climate and higher land cost. Many large worm sellers import from the US and the pandemic had some negative impacts in that process as well.