Please be aware that orders placed after August 25 are CURRENTLY EXPERIENCING DELAYS due to unforeseen circumstances. Additionally, the PICK-UP option has been TEMPORARILY DISABLED. We are working diligently to respond to customer inquiries as quickly as possible, though response times may be slower than usual. Thank you for your understanding and patience during this time.

Self Pick-up Guide

Why is the pick-up option unavailable?

If you are ordering on or after September 4th, the pick-up option is temporarily unavailable due to unexpected delays. We apologize for the inconvenience and appreciate your understanding. We are working to resolve the issue and will reinstate the service as soon as possible.

When will my order be ready for pick up?

Local orders will typically be ready in 1 to 2 business days (excluding weekend and BC statutory holidays). You will receive a notification from us when the order is ready for pick up.

  • On Monday to Wednesday's
    • Orders placed before 12:00PM will be available for pick up next business day after 10:00AM.
    • Orders placed after 12:00PM will be available for pick up in two business days after 10:00AM.
  • On Thursday to Sunday's, orders placed will be ready for pick up on Monday, or the next business day if Monday is a holiday, after 10:00AM.

Please pick up the worms within 2 days to avoid them drying out and dying!

Where is the pick-up location? When is the pick-up location open?

Once you receive notification that your order is ready for pick up, you can pick up from BOSS Business Centre located in Burnaby at 501 - 3292 Production Way, Burnaby, BC during their regular office hours (Monday to Friday 9:00 am to 5:00 pm).